Miscommunication - Root Cause of Problems?
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It's because they do not want to be rejected. Most, people, if not all, would like to be accepted and to be perceived as likeable in the eyes of others.
So can you get your message across without hurting their feelings?
Substitute negative statements with positive ones.
Instead of saying "You don't understand," say "Let me explain." Instead of remarking "You're wrong," say "Permit me to clarify." Instead of stating "You failed to say," just mention "Perhaps this was not stated."
There are certain words that affect a person more negatively in comparison with other words that have the same meaning.
Nothing could be more pleasing to the ear than hearing someone else say that you are right. In this case, be prepared to let other people know that you respect their opinions. You may add your comments at the end, but acknowledge them first.
Say:
You're right, although ...
Great suggestion, however ...
I agree with your opinion, however ...
I would feel the same way if I were you, although ...
I understand your situation, however ...
Reassure your counterparts that the decision made will benefit both parties. People need to feel that they have made the right choice.
Communication is a gift. Use it wisely for everyone's advantage.
About The Author
Zaak O'Conan discovers and presents useful information on to enhance and/or repair your life, body and relationships. You'll find his other articles on how to improve your life and expand your horizons at http://your-health-center.com.
Zaak@WebWorkersWeekly.com
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